Shipping Policy

Key Information:

  • Order Cut-Off Time: 16:00 GMT
  • Order Processing: 1-2 working days (Monday - Friday)
  • Shipping Time: 5-7 working days (Monday - Friday)
  • Free Delivery: Available on all orders within the United Kingdom.

Shipping
Once your order is placed, you will receive a confirmation email, indicating that we’ve begun processing your order. This typically takes us 1-2 working days (Monday - Friday). After processing, your order will be dispatched, and you’ll receive an email with tracking details. You can then expect you order to arrive within 5-7 working days (Monday - Friday). We are pleased to offer free delivery on all orders within the United Kingdom.

Delays
If your order hasn’t arrived within the maximum timeframe, don’t worry - delays can occasionally occur due to peak seasons, holidays, weather, or other circumstances. We kindly ask you to allow an additional 3 working days (Monday - Friday) before reaching out. If your order hasn’t arrived by then, please contact us at support@montford-mode.com, and we’ll investigate the issue.

Cancellations
If you need to cancel your order, you can do so by contacting us at support@montford-mode.com. Please ensure you contact us as soon as possible, as we won’t be able to cancel your order once it has been processed.

Damaged or Incorrect Items
In the rare event that you receive damaged or incorrect items, we sincerely apologize for the inconvenience. Please take photos of the issue and send them to us at support@montford-mode.com. We will promptly review your case and ensure you receive the correct, non-damaged item.

Contact Information

If you have any questions or concerns, our customer service team will be happy to help. You can reach us using one of the contact options below.

Customer Services Hours:
Monday to Friday: 09:00 – 18:00 GMT
Saturday: 11:00 – 17:00 GMT
Sunday: Closed

Email: support@montford-mode.com
Phone: +447520604483

Business Information
Montford Mode is operated by TF-Commerce, a company registered in the Netherlands

Company number: 86541250
VAT number: NL004262003B17
D-U-N-S Number: 494271986

Address:
Breelaan 72
Bergen 1861 GG